Frequently Asked Questions
All your answers at xx998
Account, deposits and withdrawals, bonuses, games, and security — browse the questions below for quick help on any topic.
xx998 is a trusted online casino and sports betting platform for Bangladesh. Whether you are new or an experienced player, many questions come up — from depositing money with bKash to betting on BPL matches, playing slots, or understanding withdrawal rules. On this FAQ page we have organised the most common questions into five categories so you can find answers quickly and easily. If you cannot find your question, contact our 24/7 live chat support.
Account and Registration
Answers to common questions about opening, verifying, and managing your account at xx998.
To create an account at xx998, you need an active mobile number and a valid email address. Enter your correct name and date of birth in the registration form. Note that only people aged 21 or older can open an account at xx998. Registration is completely free and takes just a few minutes.
No. According to xx998 rules, only one account is allowed per person. If the same person opens multiple accounts, those accounts may be cancelled and any accumulated bonuses may be forfeited. This rule is strictly enforced to ensure fair play.
On the xx998 Login page, click the "Forgot your password?" option. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Use it to set a new password. If you have trouble, contact our live chat support — we are ready to help 24/7.
xx998 follows a verification process to ensure security and correct withdrawals. Uploading a clear photo of your National ID (NID) or passport completes the verification. It is convenient to do this before your first withdrawal. If you need help, ask us directly on live chat.
Yes, xx998 uses full SSL encryption, so logging in is safe from any device — mobile or desktop. However, be careful when using public Wi-Fi and log out before closing the browser after logging in. Use a strong password and do not share it with anyone.
Deposits and Withdrawals
Questions about depositing and withdrawing money via bKash, Nagad, Rocket, and bank transfer, including rules and timing.
Deposits to xx998 via bKash are usually instant — in most cases the balance updates within a few seconds to a few minutes at most. The minimum deposit amount is ৳500. If your balance does not appear after a deposit, take a screenshot of the transaction and contact live chat.
The minimum deposit amount at xx998 is ৳500 across all payment methods. For withdrawals, the minimum amount is ৳800. This limit applies equally to all methods — bKash, Nagad, Rocket, and bank transfer. You can use whichever method suits you best.
The withdrawal process at xx998 is very fast. Typically, the money reaches your bKash, Nagad, or Rocket account within 15 minutes to 2 hours of making the request. Bank transfers may take a little longer. Having your account verified makes the process even smoother.
Yes, Nagad is one of the supported payment methods at xx998. Just like bKash, deposits via Nagad are nearly instant and withdrawals are processed quickly. Go to the payment page, select "Nagad", follow the instructions and complete the transaction.
xx998 generally does not charge any additional fees for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own service charges — check the relevant provider's terms for details. Bank transfer fees set by your bank may also apply.
For a bank transfer, go to the payment page, select "Bank Transfer" and use the displayed account details to make the transfer. Include your xx998 user ID as the reference when transferring so that manual verification is completed faster. Bank-to-bank transfers may take a little more time.
Games and How to Play
Questions about cricket betting, slots, live casino, and playing games on mobile.
In the cricket section of xx998 you will find matches from various tournaments including BPL (Bangladesh Premier League). Log in to your account, go to the cricket section, choose your preferred match and browse the markets. Various betting markets are available — match winner, total runs, wickets, and more. Check the odds and stake before confirming your bet.
The slots section at xx998 features games from leading providers including PG Soft, Pragmatic Play, and JILI. Go to the slots page and choose the game you like. Set your bet size and spin. Some games let you try a free demo mode first to get familiar before playing for real.
RTP (Return to Player) is the theoretical percentage of each bet that a game returns on average over the long term. It is only a statistical average across millions of spins — it does not guarantee winning in any single session. Every spin is independent and random. Play responsibly and enjoy games for entertainment.
Yes, xx998 is a fully mobile-friendly platform. All games can be played through a browser on any smartphone or tablet — Android or iOS. Slots, live casino, and cricket betting all work smoothly on mobile without needing to download a separate app.
The games available at xx998 are developed by world-class game providers (PG Soft, Pragmatic Play, JILI, Spribe) and use a Random Number Generator (RNG) that is tested by independent audit organisations. Every result is completely random and impartial.
Yes, xx998 offers live betting on international cricket events including T20 World Cup, ICC tournaments, and IPL. Real-time odds change while the match is in progress, so timing your bet correctly is important. Check the cricket section for active live events.
Bonuses and Promotions
Questions about the welcome bonus, wagering conditions, VIP program, and other offers.
When you open a new account at xx998 and make your first deposit, you will receive a 200% welcome bonus of up to ৳15,000. For example, if you deposit ৳5,000, you will have a total balance of ৳15,000. The bonus is added to your account automatically — no separate code is needed.
A wagering requirement means you must place a specified amount of bets before you can withdraw the bonus funds. For the xx998 welcome bonus this is 25x — meaning you need to wager 25 times the bonus amount before it becomes withdrawable. Example: if you receive a ৳5,000 bonus, you need to place a total of ৳125,000 in bets.
The xx998 VIP program has four levels: Bronze, Silver, Gold, and Platinum. You move up to higher levels by playing regularly. Weekly cashback is 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold, and up to 1.0% at Platinum. VIP members also receive priority support.
Bonus funds are generally usable on most games, but some specific games or markets may not count toward fulfilling the wagering requirement. Read the bonus terms carefully or ask on live chat support. xx998 always publishes bonus terms transparently.
Yes, xx998 runs various reload bonuses, reload offers, and weekly cashback offers for regularly active players. The higher your VIP level, the greater the bonus amounts and special benefits. Check the promotions page regularly for new offers.
Security and Responsible Gaming
Important questions about age limits, self-exclusion, data protection, and support services.
Yes, xx998 strictly enforces an age limit. Only people aged 21 or older may open an account and play games. xx998 applies age verification measures to prevent underage play. If this rule is violated, the account will be closed.
Yes, xx998 provides responsible gaming tools. You can set up Self-Exclusion or deposit limits if you choose. Contact live chat support or look for the option in your account settings. If gaming is having a negative impact on your life, taking a break is always the right decision.
xx998 uses modern SSL encryption technology to keep all personal and financial information secure. Your data is not shared with third parties without your permission. Read our privacy policy for more details.
xx998 support is available in two ways: a 24/7 live chat (in Bengali) active on the website, or by email at [email protected]. Live chat usually gets the fastest response. Our support team assists in the Bengali language.
Gambling is a form of entertainment, but for some people it can become a problem. If you feel you cannot control your play, contact xx998 support to request self-exclusion. For professional advice, reach out to a mental health support service or counsellor in Bangladesh. Visit our responsible gaming page to learn more about playing responsibly.
To permanently close your account, email [email protected] or let us know directly via live chat. Before making the request, make sure there are no pending withdrawals or bonuses in your account. xx998 always prioritises player wellbeing and processes requests with respect.
Still have questions? Get in touch with support
Our Bengali-language support team is by your side 24 hours a day, 7 days a week. Start a live chat right now or send an email — you will get a fast response.
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